Frequently Asked Questions

No — you can check out as a guest with just your name, email, phone and delivery address. Creating an account is optional but lets you track orders, view purchase history and check out faster next time.

Your cart is saved in your browser for 30 days, even if you close it. If you sign in later, the items in your guest cart are merged into your account automatically.

You can request a cancellation from your account while the order is still Pending, Confirmed or Preparing. Requests are reviewed by our team. Once an order is packed, dispatched or ready for collection it can no longer be cancelled.

At checkout, scan the QR code with your banking or e-wallet app, pay the exact total shown, then upload a screenshot or photo of your payment receipt as proof of payment.

Pending means we've received your order and are verifying your payment receipt. Once our team confirms the amount matches your order, the status changes to Confirmed and you'll get an email (and a Telegram message if you've connected it).

No. We never collect or store card numbers, CVV, banking passwords or e-wallet credentials. We only keep the receipt image you upload, purely to verify your payment.

Shipping is calculated at checkout based on your delivery state and the weight of your order. Select your state to see the available options and fees before paying.

Use the Track Order page with your order number plus the email or phone you used at checkout — no account needed. Account holders can also see all orders under My Orders.

For self-collection orders we send you a unique code (and QR) once your order is ready. Show it at the counter to collect. Please don't share it with anyone other than our collection staff.

All goods sold are non-refundable and non-exchangeable. As our products are merchandise and collectible items, we can't accept returns for change of mind, or for a size or colour you selected.

We'll make it right. Contact us within 7 days of receiving your order with your order number and clear photos of the item and packaging. Approved claims are replaced where stock allows, or refunded. Full details are in our Terms & Conditions.

Emails usually arrive within 3 minutes. Please check your spam / junk folder. You can request a new verification email from the sign-in page. If nothing arrives at all, you may not have an account yet — register here.

Yes. Register with the same email you used at checkout and your previous guest orders will be linked to your new account automatically.